DRC receives certification of compliance with the Core Humanitarian Standard

The Danish Refugee Council (DRC) has received certification under the Core Humanitarian Standard (CHS) which means that the organisation now has visible proof that its humanitarian work is of the highest quality standard.


The certification has been received after a thorough process where the auditors from HQAI, the CHS certification body, interviewed more than 80 people, ranging from management at HQ level to local staff, and people from the communities where DRC works. This included two field missions in Ukraine and Uganda, which were selected to be representative of DRC’s global operations. CHS certification guarantees that the organisation is compliant with a range of requirements; among others that the organisation is ensuring that its work reaches those most in need and it does so without doing harm to local communities.

”We are obviously very pleased to have received this certificate. DRC has always been very eager to live up to the standards expected from us. At the end of the day, this is about ensuring that we deliver the best possible solutions to the people we work for; namely displaced persons and crisis-affected communities around the world. And that the assessment includes inputs from the communities we work with actually helps confirm this and shows that we seek to be accountable to those we try to help,” says Rikke Friis, International Director of the Danish Refugee Council.

Among other things, the following has been mentioned about DRC in the report from the CHS auditors:

“DRC performs well against the CHS and shows a high level of commitment to delivering on its commitments to communities and to establish strong internal quality management and control systems across its operations. DRC works closely with other actors at the global, country and project level and developed a strong framework for Partnership, coordination and collaboration. DRC’s commitments to: decentralised management; protection and resilience; transparency; research, innovation and continual improvement; systematic financial governance and resource management; investment in staff; and establishing strong policy and quality management systems for its operations are DRC’s key strengths in delivering the CHS.”

The nine CHS commitments, which DRC has been measured against are the following: That humanitarian response is appropriate and relevant; is effective and timely; strengthens local capacities and avoids negative effects; is based on communication; that complaints are welcomed and addressed; that humanitarian actors continuously learn and improve; that staff are supported to do their job effectively and are treated fairly and equitably and last that resources are managed and used responsibly for their intended purpose.

”It is obviously a big task to assess an organisation such as DRC with more than 6,000 staff members doing humanitarian work in more than 35 countries. It is however clear from the process we've been through that the CHS auditors have done a very thorough assessment and we are pleased that they were happy with what they saw. We have always been committed to living up to international standards – right from the beginning we were involved in the development of the predecessor to the CHS; the HAP standards. This proves that DRC still is a relevant and needed organisation,” Mrs. Friis said.

The certificate is valid for four years after which it must be renewed.

You can read the full report here.