The Danish Refugee Council wishes to be accountable to those we try to help. We seek to achieve this through our Accountability Framework, Complaints and Feedback Mechanisms, and certification against international standards:
1. Accountability Frameworks
Accountability is also achieved through DRC’s Accountability Framework (AF). This is a statement defining the organisation’s commitments, that is, its aims, standards and procedures and how it ensures that it is accountable for them. DRC’s accountability framework comprises a global AF which applies to all international operations in DRC, and local AFs which define country-specific accountability commitments in addition to the global AF. The global AF can be downloaded from the link to the right, as can DRC’s global Accountability Improvement Plan, which forms an integral part of the AF. The local AFs can be downloaded from the country pages under “WHERE WE WORK”.
2. Complaints and feedback
DRC’s international operations and staff must comply with this Accountability Framework.
Complaints or feedback regarding non-compliance should be submitted as follows:
- Field programmes: Through the local complaint/feedback mechanisms of the programme in question.
- DRC International Head Office: Through the Code of Conduct complaint Registrar. The procedures are described here
3. CHS Certification
In addition, DRC’s international operations were certified as compliant with the Core Humanitarian Standard, following an external audit in May 2017. The Core Humanitarian Standard is an international standard for humanitarian organisations, and the certification process is the most rigorous assessment of several available verification options. For more information about the Core Humanitarian Standard, visit the CHS Alliance website