HEAT, Re-HEAT and FLO

The overall objective of the Hazardous Environment Awareness Training (HEAT) course is to prepare participants to understand and react to safety and security incidents in hostile or hazardous environments. The overall objective of the re-HEAT course is to refresh the knowledge and skills of participants, who have previously participated in HEAT.

HEAT - Hazardous Environment Awareness Training

The HEAT course is designed for participants with a wide range of backgrounds and occupations, and with hostile environment experience ranging from none to significant. Participants will be trained to recognize and mitigate potential threats and respond appropriately to various safety and security incidents. During the HEAT course you will learn techniques on how to "take control of chaos" through classroom sessions and practical exercises. The training courses are based on our experiences and knowledge of managing an international humanitarian organization with over 8,000 employees working around the world.

Pre-screening of training needs, close mentoring and follow-up with every participant ensures that he/she is able to understand and react appropriately to risks and security threats.

Safety and security training of the Danish Refugee Council focus on how to stay and operate, rather than on how and when to leave. Proactive and non-aggressive measures form the basis of the Danish Refugee Council’s approach to safety and security, and thus the HEAT training.

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Re-HEAT – Refresher of Hazardous Environment Awareness Training

The overall objective of the Refresher of Hazardous Environment Awareness Training (Re-HEAT) is to re-prepare participants to understand and react to safety and security incidents in hostile or hazardous environments.

The two-day course is designed for participants who have previously completed a HEAT and need a refresher of their knowledge and skills. The training is an opportunity for professionals to reflect on experiences with Hazardous Environment Awareness since completing the HEAT. Re-HEAT participants come with a wide range of backgrounds and occupations, however they have prior experience from the HEAT training in common. Participants will be re-trained to recognize and mitigate potential threats and respond appropriately to various safety and security incidents. During the Re-HEAT course you will learn techniques on how to "take control of chaos" through classroom sessions and practical exercises. The training courses are based on our experiences and knowledge of managing an international humanitarian organization with over 8000 employees working in around the world.

Pre-screening of training needs, close mentoring and follow-up with every participant ensures that he/she can understand and react appropriately to risks and security threats.

Safety and security training of the Danish Refugee Council focus on how to stay and operate, rather than on how and when to leave. Proactive and non-aggressive measures form the basis of the Danish Refugee Council’s approach to safety and security, and thus the Re-HEAT training.

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FLO - Family Liaison Officer training

Overall purpose of the course:

The training prepares the participants to function as Family Liaison officers on behalf of an organization. The family liaison officers function as communication link between an organization’s critical incident management team and the relatives of a staff member who is unable to communicate, e.g. due to being hospitalized, abducted etc. 

The training is a real time, face to face training, based on collaborative learning. Participants will participate in plenary sessions, task solving in groups, peer feedback, and participant presentations. 

In the training there will be simulation and scenarios. These scenarios will be presented through picture, video, and sound. Real time roleplaying will be presented to the participant through the screen and speaker. 
The training will be facilitated by a senior safety expert and a senior stress counsellor.  

The training is based on critical incident management best practice for international NGOs. 

The FLO’s typical duties:

  • Maintains communication between the organization and the family.
  • Manages family dynamics, their expectations, and fears.
  • Defuses/prevents the family’s potential frustrations, and worry.
  • Helps prevent, rationalize family members solo initiatives that may be disruptive.
  • Gathers helpful information from the family.
  • The organization has a duty of care to the staff –ethically and legally.
  • Prepares the family for the best – or worst.
  • Follows up with the family and the organization after incident has ended.
     

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Upcoming Courses in 2021

 

  • FLO (Online): Tuesday 11 - Wednesday 12 May
  • HEAT: Monday 31 May – Thursday 3 June in Denmark
  • HEAT: Monday 6 - Thursday 9 September in Jordan
  • HEAT: Monday 13 - Thursday 16 September in Jordan*
  • HEAT: Monday 8 - Thursday 11 November in Jordan
  • HEAT: Monday 15 - Thursday 18 November in Jordan*

*) Should there be insufficient numbers to warrant a second HEAT training, DRC Safety reserves the right to reschedule requests to an alternative date. Parties will be informed if this situation arises.

 

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Disclaimer

Due to the current COVID-19 pandemic, DRC has made adjustments to its HEAT courses to prevent the spread of the virus. This means that there are fewer spaces available per course and that all participants are required to follow DRC’s COVID-19 restriction rules and safety risk management. There is also a risk that HEAT courses may be relocated or cancelled by DRC as the pandemic continues to unfold. Participants are responsible for knowing their travel restrictions and informing DRC if they are unable to attend a course due to changing circumstances in the pandemic. When a participant fails to attend a training, even because of Covid-19 restrictions, the risk is carried by the attendant and DRC normal cancellation policy applies. Therefore please make timely assessment of your ability to attend the training and onward travel to your next destination.

Price and cancellation policy

"Please be aware of the price differences for both HEAT, HEAT online, Re-HEAT and FLO online."

HEAT

  • HEAT participant fee is $2200 
  • The participant fee does NOT include the travel to and from the course
  • HEAT is a residential training, therefore, the price includes accommodation along with meals (4 days, 3 nights)
  • We expect participants to be ready to start the course on the first day early in the morning and finish on the last day late in the afternoon, therefore we recommend that the participant arrive to the location of the course the day before and leave the day after 
  • NOTE! All travel and accommodation before and after the course is not included in the price and it is the responsibility of each participant/organisation

HEAT Online 

  • The online HEAT participant fee is $1400
  • The training will be conducted real time in the Microsoft Teams platform hosted by DRC
  • The training is conducted as collaborative learning for a group of participants facilitated by DRC expert trainers
  • Online HEAT is a 4-day online training, there are no additional cost
  • We expect participants to be ready to start the course on the first day early in the morning and finish on the last day late in the afternoon. We recommend that the participant make sure managers and coworkers are informed that the participant will be attending a training.

Re-HEAT  

  • The online Re-HEAT participant fee is $380
  • The training will be conducted real time in the Microsoft Teams platform hosted by DRC
  • The training is conducted as collaborative learning for a group of participants facilitated by DRC expert trainers
  • Re-HEAT is a 2-day online training, there are no additional cost
  • We expect participants to be ready to start the course on the first day early in the morning and finish on the last day late in the afternoon. We recommend that the participant make sure managers and coworkers are informed that the participant will be attending a training.

FLO online  

  • The online FLO participant fee is $380
  • The training will be conducted real time in the Microsoft Teams platform hosted by DRC
  • The training is conducted as collaborative learning for a group of participants facilitated by DRC expert trainers
  • FLO is a 2-day online training, there are no additional cost
  • We expect participants to be ready to start the course on the first day early in the morning and finish on the last day late in the afternoon. We recommend that the participant make sure managers and coworkers are informed that the participant will be attending a training.

Cancellation policy

Please note that there’s a cancellation fee equivalent to:

  • 80% of the course fee if cancelling less than 4 weeks before the course and
  • 100% if cancelling less than 2 weeks before the course
  • The cancellation fees are only applicable if a replacement is not found 

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Contact

Maria Ersvær

Risk and Compliance Coordinator

+45 33735063 [email protected]

Peter Sjøstedt

Global Safety Training Coordinator

+45 33735300 [email protected]